Felicity Cashmere Crew / Valentine Hansel from Basel

Professionally packed and fast shipping

Our long-standing relationship with UPS FedEx DHL and other international carriers gives us the ability to provide a range of shipping services. Our warehouse personnel will pack all goods to our exacting requirements. Your items will undergo an extensive inspection and will be properly secured before they are delivered. We deliver to thousands of customers daily in different countries. The fact that we're determined to become the largest online retailer in the World is clear. There are distribution centers and warehouses across Europe as well as the USA.

Note: Orders that contain more than one item will be assigned a processing date depending on the item.

Prior to shipment before shipping, we'll inspect thoroughly the items you've ordered. Currently, most orders are shipped within 48-hours. The delivery time will be between 3 and 7 working days.

Returns

Due to multiple entities such as the factory and the warehouse, we are unable to completely manage our stock. The actual levels of stock can change at any point. Be aware that it's possible for your order to run out of stock even after you have made the order.

Our policy lasts for 30 days. If you haven't received the product within the 30 days period, we are unable to offer the option of a refund or exchange.

In order for your item to be returned it must be in its original packaging, unopened and in the same condition as when you received it. It should also be in its original packaging.